Portbase Status

All Systems Operational

IAMconnected Operational

Port Community System (PCS) Operational

RTO administration Operational

Ships' calls Operational

Notification Crew and Passengers Operational

Notification Dangerous Goods Operational

Notification Ship's Stores Operational

Notification Waste Disposal Operational

Statement Harbour Dues Amsterdam Operational

Vessel Notification Operational

Notification of Waste Receipt Operational

Notification Bunkers Operational

Hinterland Transport Operational

Hinterland Container Notification (HCN) Road Operational

Hinterland Container Notification (HCN) Barge Operational

Hinterland Container Notification (HCN) Rail Operational

Inland Port Dues Operational

Rail Planning (Bulktrains) Operational

Import Cargo Operational

Cargo Controller Operational

Cargo Declaration Import Operational

Cargo Declaration Status Report Operational

Cargo Information Operational

Cargo Release Manager Operational

Declaration Food and Consumer Products Operational

Discharge Confirmation Report Operational

Discharge Information Operational

Discharge List Operational

Discrepancy list Operational

Import Status Operational

Inspection Portal Operational

Notification Import Documentation Operational

Notification Local Clearance Operational

Pre-arrival Cargo Declaration Import (4h) Operational

Seaport Statistics Operational

Transit Declaration Operational

Veterinary Inspection Process Operational

Transhipment Operational

Export Cargo Operational

Cargo Declaration Export Operational

Cargo Declaration Export Containers Operational

Clearance Transit Export Containers Operational

Notification Export Documentation Operational

Arrival Notification Export Operational

Notification of Arrival Export Containers Operational

Seaport Statistics Operational

Track & Trace Export Operational

Data Services Operational

Vessel Visit Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 31, 2025

No incidents reported today.

Jul 30, 2025

Availability issue Port Community System (ongoing locally)

Resolved - This incident has been resolved.

Every customer that still had a local network connection issue has been contacted and confirmed that all their issues have been resolved.

We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.
Jul 30, 16:22 CEST

Update - Dear Sir/Madam,

An operational error was detected in the Port Community System (PCS) a few hours ago (DNS domain issue). Our services are available since yesterday 19.00 (GMT+2), but you may still not be able to reach the PCS from your local internet environment.

We cannot resolve this local issue for you. Worldwide, DNS servers (the ‘internet address books’) are updated automatically but this could take up to 48 hours. The old settings can still be stored on your laptop, your modem, your server or provider. Sadly this cannot be fixed by force from Portbase.

If you are one of the few web users who still experience a local network connection issue to our services, please use our latest practical tips below.

Share this instruction with your IT department or IT service provider.

Option 1: Try changing your internet provider. For instance try to use a different phone network provider or switch from your modem to your mobile network (hotspot) or vice versa. Many internet providers have already updated their DNS servers and are able to reach the PCS.

Option 2: Manually change DNS in Windows
- Step 1: Type 'DNS' in Windows search bar
- Step 2: Go to section 'Secured DNS'
- Step 3: Choose 'Select a service provider'
- Step 4: Add DNS server: https://dns.google/dns-query(?dns)

Option 3: Add secured DNS server in Windows
- Step 1: Go to Windows settings
- Step 2: Go to Network & Settings
- Step 3: Select your network connection ('Wi-Fi' or 'ethernet')
- Step 4: Go to DNS settings > DNS server assignment
- Step 5: Change setting to 'Manual' with value 8.8.8.8

Some of these options can be limited by company policies in your organisation.

Kind regards,
Portbase
Jul 30, 12:10 CEST

Update - Dear Sir/Madam,

We have additional instructions available for you local situation. Your laptop, modem or provider might be behind on the latest updates. In the instructions below we share our knowledge how you or your IT department can fix this (incl mobile devices). Colleagues working from home can have a different outcome than colleagues working from the office.

Share this instruction with your IT department or IT service provider.

An operational error was detected in the Port Community System (PCS) a few hours ago (DNS domain issue). Our services are available since yesterday 19.00 (GMT+2), but you may still not be able to reach the PCS from your local internet environment.

We cannot resolve this local issue for you. Worldwide, DNS servers (the ‘internet address books’) are updated automatically but this could take up to 48 hours. The old settings can still be stored on your laptop, your modem, your server or provider. Sadly this cannot be fixed by force from Portbase.

These instructions can be used to resolve this issue on your end:

Option 1: Try changing your internet provider. For instance try to use a different phone network provider or switch from your modem to your mobile network (hotspot) or vice versa. Many internet providers have already updated their DNS servers and are able to reach the PCS.

Option 2: Change your browser. On a computer, instead of Edge or Chrome, you could switch to Firefox Mozilla . On mobile phones you could install and switch to Firefox of Opera browser. Using a new browser forces you computer / mobile phone to update the DNS servers.

Option 3: On Chrome and Edge browsers: Removing old DNS-settings is possible, forcing your browser to update the DNS servers. In Google Chrome, type chrome://net-internals/#dns in the address bar and press Enter, then click on the "Clear host cache" button. This will clear the DNS cache stored by Chrome.

Option 4: If Option 3 does not resolve the issue, you can try this option within Windows.
To flush the DNS cache on Windows, open the Command Prompt as an administrator and type the command ipconfig /flushdns, then press Enter. This will clear the stored DNS information and help resolve any connectivity issues.

Option 5: Changing DNS Server in Google Chrome. Depending on your organisation type, this could be an action for system admins only.
To change the DNS server in Google Chrome, follow these steps based on your device type.

For Windows and macOS:
- Open Google Chrome.
- Click the three-dot menu in the top right corner.
Select Settings:
- Go to Privacy and security.
- Click on Security.
- Find Use secure DNS and toggle it on.
- Choose a DNS provider from the dropdown menu or select Custom to enter a specific DNS address. See examples below.
For Android and iOS
- Open Chrome on your mobile device.
- Tap the three-dot menu in the top right corner.
Go to Settings:
- Select Privacy and security.
- Tap on Use secure DNS.
- Choose Choose another provider and select a DNS provider or enter a custom DNS URL.
Example DNS Providers and their DNS address:
- Google DNS: 8.8.8.8, 8.8.4.4
- Cloudflare DNS: 1.1.1.1, 1.0.0.1
We hope that these instructions will lift the local connection issues with our services. Our apologies for any inconvenience caused.

Kind regards,
Portbase
Jul 30, 09:42 CEST

Monitoring - Dear Sir/Madam,

An operational error had been detected in the Port Community System (PCS) a few hours ago (DNS domain issue). Our services are available since 19.00 (GMT+2), but you may still not experience this in your local environment.

We cannot resolve this local issue for you. Worldwide, DNS servers are updated automatically (this could take up to 48 hrs). Sadly this process cannot be processed by force.

These instructions can be used to resolve this issue on your end. Please forward these instruction to you IT department or supplier:

Option 1: Chrome and Edge browsersTo flush the DNS cache in Google Chrome, type chrome://net-internals/#dns in the address bar and press Enter, then click on the "Clear host cache" button. This will clear the DNS cache stored by Chrome.

Option 2: If Option 1 does not resolve the issue, you can try this option within Windows.
To flush the DNS cache on Windows, open the Command Prompt as an administrator and type the command ipconfig /flushdns, then press Enter. This will clear the stored DNS information and help resolve any connectivity issues.

Our apologies for any inconvenience caused.

Kind regards,
Portbase

This message is sent via the Portbase Status Page.
Jul 30, 00:31 CEST

Jul 29, 2025

Availability issue Port Community System

Resolved - This incident has been resolved.

You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you currently experience an outage of our services? The coverage of all DNS servers world wide can locally be delayed.

If you still experience issues, please do not hesitate to contact us.
Jul 29, 19:14 CEST

Monitoring - A fix has been implemented and we are monitoring the result. We were experiencing DNS issues that is now resolved, we are now monitoring if all our services are available. We expect to change the status to 'Resolved' within an hour (19:00 GMT+2).

We are currently monitoring the fix which has been implemented. Once we are sure the incident is resolved, you will be notified. Thank you for your patience.
Jul 29, 18:01 CEST

Identified - The issue has been identified and a fix is being implemented. As soon as the fix is live, we will provide you with an update. We expect an update within the next 30-45 minutes.
Jul 29, 17:41 CEST

Update - Dear Sir/Madam,

The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will share the next update around 17.30. Our apologies for any inconvenience.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Jul 29, 17:03 CEST

Update - Dear Sir/Madam,

The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Jul 29, 16:40 CEST

Investigating - Dear Sir/Madam,

An operational error has been detected in the Port Community System (PCS). You may experience some inconvenience as a result. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.

Kind regards,
Portbase

This message is sent via the Portbase Status Page.
Jul 29, 16:19 CEST

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.