All Systems Operational

IAMconnected Operational
Port Community System (PCS) Operational
RTO administration Operational
Ships' calls Operational
Notification Bunkers Operational
Notification Crew and Passengers Operational
Notification Dangerous Goods Operational
Notification of Waste Receipt Operational
Notification Ship's Stores Operational
Notification Waste Disposal Operational
Statement Harbour Dues Amsterdam Operational
Vessel Notification Operational
Hinterland Transport Operational
Hinterland Container Notification (HCN) Barge Operational
Hinterland Container Notification (HCN) Rail Operational
Hinterland Container Notification (HCN) Road Operational
Inland Port Dues Operational
Rail Planning (Bulktrains) Operational
Import Cargo Operational
Cargo Controller Import Operational
Cargo Declaration Import Operational
Cargo Declaration Status Report Operational
Cargo Information Operational
Cargo Release Manager Operational
Declaration Food and Consumer Products Operational
Discharge Confirmation Report Operational
Discharge Information Operational
Discharge List Operational
Discrepancy list Operational
Import Status Operational
Inspection Portal Operational
Notification Import Documentation Operational
Notification Local Clearance Operational
Pre-arrival Cargo Declaration Import (4h) Operational
Transhipment Operational
Transit Declaration Operational
Veterinary Inspection Process Operational
Export Cargo Operational
Arrival Notification Export Operational
Cargo Controller Export Operational
Cargo Declaration Export Operational
Cargo Declaration Export Containers Operational
Clearance Transit Export Containers Operational
Notification Export Documentation Operational
Notification of Arrival Export Containers Operational
Track & Trace Export Operational
Data Services Operational
Cargo Throughput Data Operational
Vessel Visit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance on Hinterland Container Notification (HCN) Wednesday June 3rd 20:00 (duration approx. 90 minutes) Jun 3, 2026 20:00-21:30 CEST

Due to maintenance Hinterland Container Notification (HCN) will not be available. Users will also be unable to make use of HCN as a result of this maintenance.
Posted on May 20, 2026 - 18:58 CEST

Maintenance on Cargo Declaration Export Containers Tuesday June 9th 09:00 (duration approx. 90 minutes) Jul 9, 2026 09:00-10:30 CEST

Due to maintenance Cargo Declaration Export Containers will have reduced availability, Tuesday June 9th from 9:00 until 10:30 AM.

During this period, the application will be available for read-only. This means that users have access to the service. You are able to make changes but these will not be processed. They will be queued and processed after the maintenance window.

We recommend sending or changing an export manifest before or after Tuesday June 9th 09:00 and 10:30.
Posted on May 22, 2026 - 13:26 CEST
Jun 3, 2026
PCS Message Exchange with terminals APM2, HPD2, ECT Delta and Euromax
Resolved - This incident has been resolved. The messages have been resubmitted. As this involves a large number of messages, processing may take some time.
Jun 3, 17:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 16:16 CEST
Update - We are continuing to work on a fix for this issue.
Jun 3, 15:12 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 13:48 CEST
Update - We are continuing to investigate this issue.
Jun 3, 12:58 CEST
Investigating - Dear Portbase user,

Our Port Community System (PCS) is currently experiencing a disruption in its message exchange with terminals APM2, HPD2, ECT Delta and Euromax. Messages are being processed with a delay. When using a system link, this may result in delayed message responses or filled message queues. When accessing a PCS services in your web browser, you may see outdated statuses.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards,

Portbase
Jun 3, 12:03 CEST
Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Secure Chain Incident | Nominations and Pre-Notifications are delayed
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
May 22, 11:57 CEST
Monitoring - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. Once we are sure the service is working properly again, you will be notified.

We only see a delay in the feedback on nominations and pick-up updates towards Cargo Controller Import and Cargo Release Manager. We expect that in 30 minutes all updates are in sync.

Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
May 22, 11:14 CEST
Investigating - Dear Portbase user,

An operational error has been detected that has an impact on the Secure Chain.

An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using.

There are 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).

The current average delay is 40 minutes. Until the response is received the container statuses may appear incorrect in our services. This may hinder the pick-up or drop-off containers.

There is no need to undertake any action (or repeat the action) please wait until your pre-notification or nomination is processed.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
May 22, 10:42 CEST
May 21, 2026
Secure Chain Hinterland Container Notification (HNC) Barge, Rail and Road
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
May 21, 19:13 CEST
Update - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. All terminals are synced up and there is no delay in their responses.

At the moment we only see an delay from Hinterland Container Notification towards Cargo Controller Import and Cargo Release Manager. We expect that this delay will decline and be in sync around 21:00 CEST. This means that nomination are still not directly confirmed in these services.

Once we are sure the service is working properly again, you will be notified.

Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
May 21, 18:37 CEST
Monitoring - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. Once we are sure the service is working properly again, you will be notified.

The outstanding queue's are reducing significantly, but due to the volume for some terminals the delayed response is still one hour.

Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
May 21, 17:12 CEST
Update - Dear Portbase user,

The issue has been identified and a fix is being implemented. We ask for your patience: The current average delay is one hour. The expected duration of this delay is until 17:00 CEST today.

There are 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).

The current average delay is one hour. Until the response is received the container statuses may appear incorrect in our services. This may hinder the pickup of containers.

There is no need to undertake any action, please wait until your pre-notification or nomination is processed.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards, Portbase
May 21, 16:19 CEST
Identified - Dear Portbase user,

An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using. There is a 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).

Statuses of containers may appear incorrectly. For example: ‘not nominated’ or ‘not pre-notified'. This may hinder the pickup of containers.

There is no need to undertake any action, please wait until your pre-notification or nomination is processed.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
May 21, 15:03 CEST
May 20, 2026

No incidents reported.

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